Feedback, compliments and complaints

We are always happy to receive any feedback about our service whether that be things that have worked well or things that we could improve on. 

We will ask for your feedback on our service once we have completed a detailed piece of work with you over time. One of our volunteers will ring to ask you complete a very short survey over the phone, or this survey will be emailed to you. 

If we have only helped you very briefly (e.g. over the phone) we don’t tend to ring, but we are always happy to hear any feedback you have. Please contact us using the details below.

Discuss an issue

If you are dissatisfied with the service you have received or would like to discuss an issue in more detail ring or email the SENDIASS Manager in the first instance:

Telephone: 0118 908 8233
Email: Sendiass@wokingham.gov.uk

If you would rather raise your issue anonymously, contact SEND Voices Wokingham who will be happy to raise the issue on your behalf. 

If you remain dissatisfied, you can use the Wokingham formal complaints process Complaints - Wokingham Borough Council

Other ways to give feedback

SEND Voices Wokingham is the independent parent carer forum for the Borough. It was set up to ensure that the families and carers of children and young people with Special Educational Needs and Disabilities (SEND) between 0 to 25 years of age in the Wokingham Borough, can have a voice and participate fully in the development of services. SEND Voices Wokingham sends regular updates to its members detailing news, research updates, parental surveys, participation opportunities and training courses. This is supported by a website which provides information factsheets, and news articles.

SEND Voices Wokingham extend an invitation to all parents and carers of children and young people with any special educational need and/or disability aged 0 to 25 years in Wokingham Borough to get involved with their work. By doing this they are able to ensure that they represent a wide range of families from across the Borough when working with education, health and social care to improve SEND services in the Borough.

Email: info@sendvoiceswokingham.org.uk or visit the SEND Voices website for more information.